Privacy Policy

1. Introduction

CryoPT.AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We collect information that you provide directly to us:

• Account Information: Name, email address, and password when you create an account
• Profile Information: Any additional information you add to your profile
• Payment Information: Billing details processed through our secure payment provider (Stripe)
• Communication Data: Your chat messages with AI advisors and support inquiries

We also automatically collect:

• Usage Data: How you interact with our Service
• Device Information: Browser type, IP address, and device identifiers
• Cookies: Session cookies for authentication and preferences

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process transactions and manage subscriptions
• Personalize your experience with AI advisors
• Send important updates about your account
• Respond to your inquiries and support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties that help us operate our Service (payment processors, hosting providers)
• AI Services: Our AI provider (OpenAI) to generate advisor responses - chat content is processed but not stored by them for training
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Secure password hashing using bcrypt
• Regular security assessments
• Limited access to personal data by employees

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your account and data
• Export your data in a portable format
• Opt out of marketing communications

8. Cookies and Tracking

We use essential cookies for:

• Maintaining your login session
• Remembering your preferences
• Security and fraud prevention

We do not use cookies for advertising or third-party tracking.

9. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. International Users

If you are accessing our Service from outside the country where our servers are located, your information may be transferred to and processed in that country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our Service or sending you an email.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our platform.

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